Tony the Phone Guy


Starting A Small Business: Things To Know

Posted  by Laura J Solomon

finance, phone, installation, tips America is built on entrepreneurship and being able to own a small business. Small businesses have played an integral part in help our country grow and thrive in its infancy. With the perseverance of many, small businesses have been a driving force in helping America’s economy be what it is today. While some serious dedication and some good old fashioned “elbow grease” has seen many a small business owner rise to the top in their respective industry, KNOWLEDGE is definitely key when it comes to starting a business.

How will you finance your small business?

The first step is to know what kind of business you want to start, how you will operate it, what kind of assistance you will have in the process and if you will have someone train you in the beginning. If you already have experience in the field your business will run in, then you have a jump start. If not, you can get a formal education, go to a technical school, take seminars and professional development classes, or find a mentor to learn from.

You also need to decide where you will get the money to find your new venture as well as have a solid business plan should you need to take out a loan with a bank. If you have some personal savings to invest, funding may not be that difficult. Using your financial records will help you if you do seek out help from a lending institution like a bank or private lender.

You will need to look into marketing your brand and your business so that consumers know what kind of business you are or what services you offer. Chances are you will be competing with other businesses in your industry so it’s vital that you are strategic in planning a marketing campaign. With the rampant use of the Internet, it’s wise to start a website to let people know about you and what you do. Considering consulting a recommended website developer who knows how to optimize your site and provide a good visual for your visitors.

Starting a new business also involves finding an office space, setting up a comprehensive telecommunications network. Consulting a professional will help ensure that you have a properly functioning system that will enable you to communicate with customers, vendors, and staff. Without good communication, your business will suffer. Tony the Phone Guy specializes in business data cabling San Diego and is available around the clock when San Diego emergency phone repair is needed. We serve all of San Diego including Kearny Mesa, UTC, Golden Triangle, and Mira Mesa. Give us a call at 1.866.660.5454 for a consultation. We have been in the business for a decade and offer professional, experienced, and friendly services.

Thinking Of Changing Your Office Phone System?

Posted by Laura J Solomon

phone systems, San Diego, Business Phones, A quality, dependable, and properly functioning telephone system is vital to the success of your business. While the intention of every small business owner is to have a fully functioning phone system, often times small budgets, poor installation, or low quality systems hinder potential growth and development of businesses small and large. If you are finding yourself in a predicament with your current system, below may be some reasons why you find yourself considering a change.

Customer Support: The first thing we all want when encountering a problem with something we use on a day-to-day basis is customer support. No phone system has ever been known to work perfectly. With that being said, the chances of problems occurring at a reasonable consistency are pretty high: especially if you encounter a high call volume on a daily basis. While those problems can usually be solved, the process in which it takes to do so (and in a timely matter) can be very slow and painstaking without quality customer support form the vendor you bought the system from and/or the person who installed it. If your current phone system didn’t come with the option to call someone and ask for assistance when there is a problem, you might want to consider changing.

Missing phone calls may prompt a change in your phone system

Downtime: Missing out on a phone call, or not being able to reach your customers, is a really big problem when it comes to running a successful business. Downtime from lagging phone extensions, misplaced calls, or a poor operating system can cost you and your business quite a bit in lost revenue. Not too mention you will have frustrated customers, staff, and field officers. You can’t afford to have a phone system that isn’t allowing you to communicate at the efficiency your business demands. This is another good reason to consider changing.

Insufficient Capacity: If you are flooded with calls (that’s a good problem!) and your phone system is not able to handle the capacity in which you require, instead of spending a small fortune on upgrading your current phone system you may want to consider purchasing a new system that will meet the needs of your business for years to come. You will then have the ability to scale your phones up and down as needed.

High cost of dialing rates and renting lines: Have you considered just how much it’s costing you everything month in line rentals and call charges? It’s wise to consult with a service provider and have them perform a bill analysis to see how much you could save should you replace your current phone system. You may also want to look into VoIP as technology can save you up to 50% on call charges.

Consider what you are getting with your phone system in regards to what you are paying. Don’t you want greater value for the money you are spending? As a small business owner this applies to every aspect of your company, not just your communications and phone system.

Quality Customer Service: What Irritates A Customer?

Posted by Laura J Solomon

customer service, phone service repair, San Diego

Owning a small business can be part of the “American dream” for some. Owning your own business can be exciting, adventurous and stressful. How successful your business becomes depends in large part to what kind of customer service you provide. If you are in a competitive industry, you will always want to stand out against your competition. This means providing your clients with customer service that stands out above the rest.

Good customer service means keeping customers happy

Providing quality customer service will not only keep your existing clients happy but will hopefully generate more business for you through client referrals and recommendations. Did you know that on average twice as many people will tell their family members and friends about a negative customer service experience versus a positive one? More than half of consumers will back out of a transaction completely if they experience poor or substandard customer service and a fourth of those customers will most likely share their experience on a social media website like Facebook or Twitter. While you can’t please all the people all of the time, you can certainly do your best to avoid having people give you and your business a bad review because of less than adequate customer service.

Whether you are new in the small business world or have been running your own show for several years, knowing ahead of time how to deal with your clients or customers will not only help keep them loyal but will strengthen your chances of gaining new business. Consider the following five top causes of customer irritations:

  1. Rudeness- Have you ever heard of the saying “The customer is always right?”. You may think that is a saying of the past but it still holds true these days. You never want to be rude, short, or impolite; even if your customer isn’t being all that nice.

  2. Tardiness- Always be on time! This shows that you value your customers as well as their time. If you say you are going to be somewhere at a certain time, then make sure you are exactly that. One missed or late appointment could cost you a new or existing client.

  3. Deception- Have integrity when doing business with people and deliver on your promises. Explain to the customer what you will be doing when providing your services. Often times, consumers will not hesitate to leave a service provider if they feel they have been deceived.

  4. Incompetence- Are you there for your customers and able to perform the services you advertise and/or promise? If a customer has to call you several times to reach you or is having repeated problems with the services you have provided, you can bet they won’t be calling you in the future or giving out your name to their friends and family. A customer should never have a difficult time reaching you or hearing back from you nor should they have to wait a long time for you to deliver your services.

  5. Inflexibility- If you aren’t willing to bend on a warranty, policy, or return, you will most likely frustrate a customer who is trying to find a resolution to their problem. Be sure to listen to the customer’s complaint/concern and be flexible when it comes to solving the problem. While you don’t want to be walked over, you want to find a compromise for the sake of making your customer happy. Now that’s good customer service!